Last updated: 26 August 2026

These Terms of Service apply to your use of drinkproter.com and any purchases or interactions you make through the website.

By using the website, you agree to these Terms.

1. About PROTER

PROTER operates drinkproter.com.

You can contact us at:

Email: contact@drinkproter.com

Contact address:

6th Floor, 37 Lombard Street, London, EC3V 9BQ, United Kingdom

2. Using our website

You may use the website for lawful personal and commercial enquiries relating to PROTER.

You must not:

• misuse the website
  
• attempt to gain unauthorised access
  
• interfere with the website’s security or operation
  
• introduce viruses, malware or harmful code
  
• use automated systems in a way that disrupts the website
  
• use the website for unlawful or fraudulent purposes
  

3. Product information

We aim to make product information as accurate as possible.

However, where products are still in development or pre-launch, details may change before commercial release.

This may include:

• formulation
  
• ingredients
  
• nutritional information
  
• protein content
  
• sugar content
  
• calories
  
• flavour
  
• bottle design
  
• packaging
  
• size
  
• pricing
  
• availability
  
• launch dates
  

Final product information shown at the point of sale or on the product packaging will take precedence where applicable.

4. First access and email signups

Joining the PROTER email list does not create a purchase obligation, reservation or guarantee of stock.

First access means you may receive information about launches or availability before wider release, but it does not guarantee that a product will remain available.

5. Orders

When products become available to purchase, placing an order means you are offering to buy the selected products.

An order is not necessarily accepted until we confirm it.

We may refuse or cancel an order where reasonably necessary, including where:

• a product is unavailable
  
• pricing or product information is incorrect
  
• we suspect fraud or misuse
  
• payment cannot be authorised
  
• delivery cannot reasonably be completed
  

If payment has already been taken for an order we cancel, we will arrange an appropriate refund.

6. Prices and payment

Prices will be shown on the website at the time of purchase.

Unless stated otherwise, prices include applicable UK VAT where required.

Payment is processed through Shopify and its supported payment providers.

You are responsible for providing accurate billing and payment information.

7. Pre-orders

Where a product is sold as a pre-order, the product page will make this clear.

Estimated dispatch or availability dates are estimates and may change.

If there is a material delay, we will provide an update where reasonably possible.

Any specific cancellation or refund rights relating to a pre-order will be explained at the point of purchase and remain subject to applicable consumer law.

8. Delivery

Delivery options, charges and estimated times will be shown at checkout where applicable.

Delivery estimates are not guaranteed unless we expressly state otherwise.

You are responsible for providing a complete and accurate delivery address.

We are not responsible for delays caused by events outside our reasonable control.

9. Returns, refunds and cancellations

Your rights may depend on the nature of the product and applicable UK consumer law.

Any separate Returns & Refund Policy published on our website forms part of these Terms.

Nothing in these Terms removes or limits your statutory consumer rights.

10. Product safety and allergens

Where applicable, final product packaging will provide important information including ingredients, nutritional information, allergen information, storage instructions and other required information.

You should always read the product label before consumption.

If you have an allergy, intolerance or specific dietary requirement, you should check the final product information before consuming the product.

11. Intellectual property

All content on the website, including the PROTER name, logos, branding, packaging, text, graphics, photographs, designs and other materials, is owned by or licensed to PROTER unless otherwise stated.

You may not reproduce, distribute, copy, modify or commercially exploit this material without our permission.

12. Third-party services and links

Our website may contain links to or integrations with third-party services, including Shopify and payment, analytics or advertising providers.

We are not responsible for third-party websites, services or content that are outside our control.

13. Website availability

We do not guarantee that the website will always be available, uninterrupted or free from errors.

We may update, suspend or withdraw parts of the website where reasonably necessary.

14. Liability

Nothing in these Terms excludes or limits liability where it would be unlawful to do so, including liability for death or personal injury caused by negligence, fraud or fraudulent misrepresentation.

To the extent permitted by law, we are not responsible for indirect or consequential losses that were not reasonably foreseeable.

Nothing in these Terms affects your statutory consumer rights.

15. Privacy

Our use of personal information is explained in our Privacy Policy and Cookie Policy.

16. Changes to these Terms

We may update these Terms from time to time.

The latest version will always be published on this page with the date it was last updated.

17. Governing law

These Terms are governed by the laws of England and Wales.

If you are a consumer, you may also benefit from mandatory rights under the laws of the country where you live.

18. Contact us

For questions about these Terms:

contact@drinkproter.com

Contact address:

6th Floor, 37 Lombard Street, London, EC3V 9BQ, United Kingdom